How does IT support work?
A variety of organizations rely on technology, from businesses to nonprofits to government agencies. There is always a problem with computers, systems, or phones. When that happens, we need experts to repair them. When a piece of technology fails, IT support is all about troubleshooting, identifying the problem, and providing great customer service along the way. Among those responsibilities are setting up computers within an organization, monitoring computer systems, and troubleshooting whenever problems arise. You can find IT jobs in an array of organizations across many industries whether you work in person or remotely.
What is it about IT that makes people want to start careers in it?
This field has an extremely high potential for growth and entry-level jobs in IT provide an average wage of $55,000. Over 86,500 entry-level IT support jobs were available in the United States in 2020, and jobs in this field are expected to grow 8% between 2019 and 2029. The rate is higher than the national average for other occupations. You will be able to secure an entry-level position with basic IT skills, and from there, you will have endless opportunities. By stacking these skills, it is easy for a student after receiving a baseline level of knowledge from the Google IT Support program to gain more advanced skills.
Can you tell me what skills are in demand and what the career outlook is for IT support?
Since the last decade, technology skills have become increasingly in demand. According to a 2017 report by the Brookings Institution, employment in high-level digital content more than tripled from 2002 to 2016. As a result of digitization, hundreds of new careers have been created, says the think tank in its report, such as solution architect, cloud services specialist, and app developer. According to the report, one out of three new jobs created since 2010 required high-level digital skills.
The COVID-19 pandemic is likely to drive these trends at an increasing rate, as employers report greater digital adoption, which creates an increasing demand for IT support skills. Companies are looking for workers with security skills about 40% of the time, and database/information management skills about 38% of the time, according to industry group CompTIA. Three-fourths of companies are seeking employees with PC support qualifications, 33% are seeking warehouse or backup workers, and 31% need workers with networking expertise.
IT support skills enjoy a rosy career outlook as a result of all of this. According to the Bureau of Labor Statistics, the computer support specialist job will grow by 8% over the next decade, twice as fast as the average growth rate of all occupations. 67,300 computer support specialist jobs will be created between 2019 and 2029, according to the organization.
IT Support Professional Certificate from Google – What is it?
You can use the Google IT Support Professional Certificate as an entry point into an IT career. The Google-developed certificate program, available through Coursera, does not require previous experience or knowledge of IT. Students will gain the skills they need to obtain an entry-level position in information technology. This course teaches skills that include how to build a computer and install an operating system, system administration and security, networking, and troubleshooting.
The program is a part of Grow with Google, a company initiative designed to expand job training opportunities. There have been over 400,000 enrollments worldwide since the program was launched in 2018. The Google IT Support Professional Certificate is a great route into the IT field since it requires no experience or education and has a low monthly subscription fee.
What are the chances of me getting a job with my IT certification?
Vandenbosch reports that 80% of learners say the program helped them advance their careers within six months of completing the IT support certification program. In part, certification holders have connected with employers in IT services who offer entry-level IT roles through the Google hiring consortium.
Approximately 50 companies in the consortium have committed to hiring Google IT certificate holders for entry-level positions in the IT industry. The Cleveland Clinic, Walmart, T-Mobile, Hulu, and, of course, Google are some of the partners that are involved. Although the consortium can introduce you to potential employers, there’s no guarantee that you’ll be hired. Graduates who have completed the program also recommend applying elsewhere.
Certifications are important when it comes to hiring in the engineering field. An engineer with recently acquired certifications (those earned in the last year or two) indicates a commitment to staying abreast of developments in their field and continuing their education.
Depending on the hiring manager and the job requirements, “a handful of certifications can carry as much weight as a bachelor’s degree, as traditional degrees usually focus on theoretical topics and don’t usually translate directly to increased productivity.”
A bachelor’s degree is still important, of course. Hiring managers typically use language like, “BS in computer science or equivalent experience.”
Certifications like the Google IT support certificate and especially some of the higher ones that focus on cloud computing can give candidates an edge in employers who value experience as a form of education. The most recognized certifications are probably those from Google and Amazon Web Services, or AWS.
Certificate holders are encouraged to use specific Google-related keywords and services throughout their resumes to attract hiring managers and turn their resumes into marketing tools. In your resume, you might mention terms such as “Google Cloud Platform,” “Google IT support,” and “IT support.”.
For job seekers, it’s more important to adopt an inbound approach to career-building that turns their resumes into lead generation mechanisms, instead of spending time searching and applying for jobs.
IT support engineers can use FieldEngineer.com in the following ways:
You will be able to get a freelance IT Support Engineer job at Field Engineer through the global freelance market. Among its more than 60,000 field engineers, the platform allows skilled and professional candidates to find jobs that best match their skills and requirements.
Connect with companies seeking talent by becoming a member for free.